1. YOUR CONTRACT WITH US
To secure a booking, we require a 20% deposit as
notified at time of booking. All bookings are made and
accepted as a group booking and the person placing
the booking is deemed “Group Leader”. The Group
Leader is bound by these terms and assumes all
responsibility to settle the balance of the invoice before
the due date. We reserve the right to decline a booking
at our discretion. The Group Leader is required to
complete a booking form either written or online.
2. PAYMENTS
The Group Leader is responsible to ensure all monies
due are collected and paid on time and that everyone
within the group is aware of our terms and conditions.
An initial deposit is required to secure a booking,
followed by a final one-off payment for the entire group
14 days before your arrival date, unless otherwise
stated, which is to be made by the Group Leader only.
If your arrival date is less than 14 days away, full
payment must be made at the time of booking.
If payment is not received by the due date, your
booking may be cancelled and your initial deposit
forfeited. We will not be liable for any changes that
may have to be made as a result of late payments.
3. ACTIVITIES
By utilising our wealth of professional experience, we
provide you with itineraries and itinerary timings are
planned to provide the best and most hassle free
experience possible according to the availability of the
services at the time of booking. By entering this
contract the client agrees and accepts that our
itinerary recommendations and planning, including
venues, timings and durations are final once a booking
is made and no requests to alter or amend timings can
be accepted once the balance has been paid. We are
not responsible for the smooth running of your itinerary
if you do not adhere to our planned timings and dates
or our and our representatives instructions whether
written or verbal.
4. CHANGES
Changes to Activities
All changes must be requested directly with Stags
in Marbella. Changes to any of the activities offered
must be made within 14 days of your arrival. All
changes are subject to availability and if the change is
not possible, the booking will not be changed and will
be treated as being facilitated by ourselves within these
terms. Whilst every reasonable effort will be made to
accommodate changes and additional requests their
availability cannot be guaranteed.
Changes to Group Size
We are experts in organising groups and group
itineraries and we fully understand that people drop out
after saying they will attend. Changes to group sizes
can be made up to 14 days prior to your arrival date.
After this time we must have confirmation of your group
size. Should your group size decrease after this period,
you will still be charged for the group size confirmed
previously. Any additional people to the booking shall be
facilitated, subject to availability and costs applicable at
the time of booking. If the costs have increased
between time of original booking and adding extra
people, you are liable to pay for the updated available
charge.
Changes by Us
While Stags in Marbella will use its best endeavours to
operate all the activities as advertised and booked, by
entering this contract the client accepts that it may
prove necessary or advisable to vary or modify an
itinerary or its contents due to prevailing local
conditions. Stags in Marbella reserves the right at any
time to cancel or change any of the activities, services
or prices and to substitute alternative arrangements of
comparable monetary value without compensation and
accepts no liability for loss of enjoyment as a result of
these changes.
If we cannot provide an activity due to inclement
weather conditions, we will provide you with a credit
voucher to use on an alternative activity, but we will not
give you a refund.
5. CANCELLATION
Cancellation by You
Once your booking has been confirmed cancellations
can only be accepted in writing from the Group Leader.
| Period of Notification
prior to arrival date | Cancellation Charges |
| More than 28 days | Reimbursement of deposit
minus 100€ cancellation fee |
| 27 - 14 days | Reimbursement of deposit
minus 150€ cancellation fee
| | Less than 14 days | Reimbursement of 30% of
total invoice |
No refunds will be made or credit notes issued if you or
any group members choose to leave your activities early
or choose not to participate.
Cancellation by Us
Stags in Marbella reserves the right to cancel any activity
(before commencement of your itinerary), due to force
majeure, health concerns, war or threat of war, civil
unrest, acts of terrorism, strikes, industrial disputes or
any other reason outside the control of Stags in Marbella
that we in our absolute discretion may determine.
In such circumstances you will be informed of the
cancellation and a full refund of monies paid to us will
be compensated, or credit will be issued and this will
be the extent of our liability.
We will not cancel any booking, except for
reasons of force majeure, less than 14 days prior
to commencement of the activitity tour providing
full payment has been received in accordance
with these terms.
If an itinerary is not able to proceed, we will establish
alternative elements as a preferable substitute to
cancellation to a like for like or greater value and it is
agreed that you will accept this when offered. In the
unlikely event that we are unable to make alternative
arrangements and do have to cancel your booking
within 21 days of commencement, we will offer a full
refund or credit note of monies paid plus compensation
This shall be the limit of our liability.
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6. PRICES & PRICE CHANGES
Our prices include any discounts, incentives,
administration and service fees that we may pass on to
you and you are liable to pay our prices as agreed at
point of sale and subsequently for any changes.
By booking you agree to pay the prices quoted at time
of booking and these prices will not increase providing
there have been no changes to your reservation.
Prices displayed in communications, websites and
advertisements are all available and may be subject to
limited availability, date restrictions or conditions and
qualification in addition to these terms, notified to at
point of sale or from time to time according to said
promotion or restrictions. All prices are quoted in Euros.
7. INSURANCE
Stags in Marbella takes no responsibility for your group´s
travel insurance requirements. If you decide not to take
out travel insurance suitable for your activities
independently, you hereby agree to indemnify us against
any claim of loss or injury, and you and your group
members participate entirely at your own risk.
Certain activity providers may insist you sign an
insurance indemnity and waiver form; therefore you
participate at your own risk, and we shall not be liable
for your participation.
Participation in activities that are not booked through
Stags in Marbella will not be the responsibility of Stags in
Marbella and we shall not be liable.
8. PASSPORTS, VISA &
VACCINATIONS
It is the responsibility of group members to ensure they
hold the correct documentation, be in possession of a
valid passport with suitable time until expiry to enter the
chosen country, visa permits, inoculations and
preventative medicines as may be required.
9. YOUR RESPONSIBILITY
Reasonable Behaviour
The best policy is to enjoy your activities without
causing distress, annoyance or damage to third parties.
Travelling in a group may require some compromise to
accommodate the different desires and abilities of group
members and other groups and third parties. By
booking with Stags in Marbella, the Group Leader
agrees to accept responsibility for each of your group
members and undertake to conduct yourselves in a
manner conducive to positive dynamics. If you or a
group member acts in a manner that threatens or
disrupts the safety or enjoyment of others and third
parties, we may, at our discretion cancel your
reservation without notice and from immediate effect.
No refunds will be given.
You must notify us of any medical conditions of any
group member that may affect their participation. At our
own discretion we may determine that you or a group
member(s) are not fit to participate in one of the
activities due to poor, inadequate or deteriorating health
and fitness or excessive alcohol or drug consumption,
that part of the itinerary will be cancelled and no refunds
will be due.
Complaints
Although the quality of our activities is high, sometimes
things may go wrong. Should you have a complaint
about any aspect of your package, please contact us
direct on (+34) 699 560 435. We will endeavour to
resolve any issue with immediate effect.
If the issue is not solved to a reasonable and
satisfactory solution, you must provide us with a written
letter and supporting evidence prior to departing. We
will then investigate on your behalf. Failure to raise
issues with us within this time frame will adversely affect
our ability to investigate with the aim to resolve any
issues. We are not able to investigate problems unless
they have been raised directly with us at the time. We
will reply to your complaint within 14 days.
Travel Advice
You understand, and accept, that the standards of
conditions and services in the Costa del Sol;
medical facilities, accommodation, transportation and
communications, may possibly be lower than those you
would expect at home. You acknowledge that this can
increase your personal risk and you accept this risk.
10. OUR RESPONSIBILITIES
Should services booked not be provided we will pay no
refund or compensation if there has been no fault on the
part of Stags in Marbella or its suppliers and the reason
for the failure in the arrangements was the clients fault,
the actions of a third party unconnected with the
arrangements or could not have been foreseen or
avoided by Stags in Marbella or its suppliers even if all
due care had been exercised.
Where the client suffers death or personal injury; as a
result of an activity forming a part of itinerary
arrangements booked with Stags in Marbella, we do not
accept liability if there is no fault of Stags in Marbella or
our suppliers part or the cause was the clients fault, the
actions of a third party unconnected with the
arrangements or could not have been foreseen or
avoided by Stags in Marbella or our suppliers, even if all
due care had been exercised.
11. PRESENTATION
In preparing the details of any facilities to be presented
on our website and other forms of communication we
have relied upon information provided by our suppliers.
All photographic and pictorial references are purely
representative of the facilities and products and will be
accepted as such. Whilst we believe any
representations to be true we cannot accept liability for
any false representation or breach of implied warranties
of any kind as to the facilities on offer and we shall not
accept liability for any loss arising from any cause save
to the extent that we have been in breach of these
terms and conditions.
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